Frequently Asked Questions

At Pepticore Aminos, we believe mutual respect is essential. We are committed to treating every customer with professionalism, courtesy, and transparency — and we expect the same toward our staff.

We understand that issues may arise, but we will not tolerate offensive behavior, verbal abuse, threats, or any form of disrespect toward our team.

Therefore, we reserve the right to cancel any order without notice if a customer engages in inappropriate or abusive conduct toward our staff.

Thank you for helping us maintain a respectful and safe environment for everyone.

If tracking confirms delivery to your address but you can’t locate the package, we recommend first checking with other household members or nearby neighbors, as they may have received it on your behalf. If not, please contact the courier directly and provide your tracking number to open an inquiry. For added security, especially if you live in a shared building or have experienced delivery issues before, we encourage you to request signature confirmation at checkout.

Please note that if tracking confirms delivery to the correct address, we do not provide refunds or replacements.

laboriamo normalmente tutti gli ordini entro 24–48 ore We normally process all orders within 24–48 hours of placement. During periods of high order volume, processing times may extend up to 5 business days. 5 giorni lavorativi.

Once your order has been prepared and handed over to the carrier, delivery speed depends entirely on the shipping method selected at checkout.

 Please note:

• Estimated delivery times are provided by carriers (DHL, UPS, Poste) and are not guaranteed by us.

• Once a package is in transit, any delays are beyond our control.

• If you require faster delivery, please select an express shipping option at checkout.

We always strive to process and ship every order as quickly and reliably as possible.

We accept Visa/Mastercard credit and debit cards through our secure payment processor. We also accept cryptocurrencies (such as Bitcoin, Ethereum, and other major options), increasingly preferred by customers for their speed, discretion, and security. carte di credito e debito Visa/Mastercard tramite il nostro processore sicuro.
Offriamo inoltre la possibilità di pagare in criptovalute (come Bitcoin, Ethereum e altre principali), una soluzione sempre più scelta dai nostri clienti per la sua rapidità, discrezione e sicurezza.

Due to the sensitive nature of our products, cancellations are not permitted once an order has been shipped. If you wish to request a cancellation, please contact us immediately after placing your order. We can only consider cancellation if the order has not yet been processed.

Yes, we ship throughout Italy and Europe. All deliveries are handled by trusted carriers (DHL, UPS, Poste) and always include full tracking.

No. All of our peptides are sold strictly for Research Use Only (RUO) and are not intended for human or veterinary consumption.

Storage conditions may vary depending on the peptide. In general, peptides should be kept in a cool, dry place, with some requiring refrigeration. For detailed instructions, please refer to the product specifications available on each product page.

Due to the sensitive nature of our products, we do not accept returns. However, we are committed to assisting you and will work to promptly resolve any issues related to your order.

All of our peptides have a purity level of ≥98%, verified through independent laboratory testing. These standards ensure quality, reliability, and consistency in every batch.

Yes. Each peptide is supplied with a Certificate of Analysis (COA) confirming its ≥98% purity and compliance with quality standards. The COA is available upon request or directly on the product page.

Yes. All orders are packaged in a secure and discreet manner, with no visible reference to the contents. All shipments are fully trackable and handled by trusted carriers (DHL, UPS, Poste).

You can contact our support team via email or through the contact form available on our website.
We respond quickly to all inquiries, providing personalized assistance for orders, shipping, or product information.

Yes. We take data security very seriously. Our website uses SSL encryption and the TLS 1.2 transport protocol to safeguard your personal information. We also do not store any credit card details, ensuring maximum confidentiality during every transaction.

We respect your privacy and will not share your personal information with third parties without your consent, except when necessary to fulfill your order (e.g., shipping carriers).

To ensure the fastest resolution to your inquiry, please structure your customer service email to include the following:

• Order number

• Name of the person who placed the order

• Clear description of the issue

We typically respond within 24 business hours. Please note that response times may be slightly longer during holidays.

Important: Due to legal regulations, we do not respond to emails regarding product usage or consumption.

No. Pepticore Aminos products are sold strictly for Research Use Only (RUO) and are intended solely for qualified researchers working in controlled laboratory environments. These materials are not approved for human or veterinary use, including clinical trials, therapeutic applications, or any form of consumption.

Pepticore Aminos operates in compliance with applicable European regulations on research and laboratory material safety, and restricts product access exclusively to professional research applications.

Furthermore, Pepticore Aminos does not provide usage guidance or protocol recommendations. It is the responsibility of each researcher to consult appropriately qualified experts to ensure proper use and regulatory compliance.

It is a completely normal phenomenon that does not compromise the integrity of the product.

Pepticore Aminos peptides are supplied in the form of a lyophilized puck (lyophilized cake). During the lyophilization process or due to vibrations and impacts during transport, the puck may become compacted, crack, or partially fragment, resulting in a more irregular or crumbled appearance.

This purely visual variation does not affect the purity, quality, stability, or potency of the peptide and is not indicative of a manufacturing defect.

Certain peptides — particularly those with hydrophobic amino acid sequences — may take longer to dissolve during reconstitution. To assist dissolution without compromising structural integrity, gently roll the vial between your fingers to encourage even dispersion. Avoid vigorous shaking, as this may fragment or denature peptide chains.

Peptides are lyophilized (freeze-dried) to ensure long-term stability and preservation. This process removes water without altering the molecular structure, maintaining the peptide’s purity. Lyophilization also makes storage, shipping, and later reconstitution with suitable solvents more convenient and reliable.

The choice of solvent for peptide reconstitution may vary depending on the peptide type and the intended research application. For legal and compliance reasons, Pepticore Aminos does not provide specific instructions on the use, preparation, or administration of peptides for human or veterinary consumption.

Researchers are advised to refer to published scientific guidelines or consult qualified experts to determine the most appropriate reconstitution conditions for their laboratory work.

All our products are analyzed using HPLC (High-Performance Liquid Chromatography) by qualified independent laboratories.
A Certificate of Analysis (COA) is available for each peptide and can be viewed directly on the product page.
Furthermore, each product comes with a batch number printed on the label, which can be verified at any time on the dedicated batch verification page.

No. Delivery times are provided as estimates only and are not guaranteed. Once an order leaves our facility, it becomes the responsibility of the selected carrier. Transit times may vary depending on destination, carrier conditions, or seasonal factors.

If a shipment experiences a significant delay, we will work with you to reach a satisfactory resolution.

Pepticore stands out through its commitment to certified quality and complete transparency. Every peptide is independently tested to ensure ≥98% purity and is supplied with a Certificate of Analysis (COA). We also provide fast, fully tracked shipping across Europe, competitive pricing without compromising on premium standards, and dedicated customer support to guide you every step of the way.

With Pepticore, you can rely on a trusted partner dedicated to research and reliability.

The product images on our website show vials with blue caps and silver crimps for illustrative purposes only. In practice, cap and crimp colors may vary depending on the production batch. Regardless of appearance, all shipped products are tested and certified for their specific batch: any cosmetic differences do not affect the quality or purity of the compound.

In Stock

The product is in stock and ready for immediate shipment.
Includes active batches already tested and available.

Pre-Order

The product is incoming or under production.
Orders are accepted normally and shipping will occur as soon as the batch becomes available in our warehouse.
Estimated availability: 7–14 days (before shipping).

Out of stock - Request it now

The product is currently out of stock, but it is available on request.
These are items that do not have an immediate scheduled restock, but can be produced or reordered on request.

For all conditions and details about the service, please consult the dedicated page:
Request your peptide

For any further information or direct assistance, contact us through:
Contacts